1. Agile Shipping
2020 has taught the supply-chain industry agility and adaptability. It’s more important than ever to have enough flexibility to handle unforeseen obstacles, delays, and challenges.
Selecting a logistics provider with real-time data and flexibility to pick up and ship without restrictions will allow your freight to travel the most direct, cost-efficient, and least disruptive route.
2. Adaptive Digital Solutions and Training
The big winners of 2021 will be those who invest in the correct tools to provide the ultimate customer experience. This refers to comprehensive training that will prepare employees to rise to the challenges that the new year brings and adapting to the latest technology.
The pandemic and its effect on the economy and consumer behavior will continue to have ramifications well into 2021, so now is not the time for outdated processes.
3. End-to-End Transparency
Rising consumer concerns over transparency have caused a need for companies to be more clear about supply chain costs, externalities, and delivery progress. Keeping all parties informed and ahead of supply chain trends will help minimize supply chain disruptions. Staying on top of 2021 transparency trends in the logistics industry is essential.
4. Supply Chain Integrations
This coming year will see even more components being added into the supply chain, as companies look to form partnerships and build integrations with third parties. Partnering up with third-party services can help companies reduce costs while improving customer service.
Integrations are particularly useful for those who often use a combination of sea and land transportation for their cargo. Delivery times and customer service improve with integrated services upon choosing the correct partner.
5. Supply Chain as a Service
While many organizations currently manage their supply chain activities in-house, experts predict that more and more businesses will adopt supply chain as a service (ScaaS) and begin outsourcing their entire process.
It is expected that as teams become smaller, companies will have a team of skilled individuals focused on strategic decisions to improve logistics processes.
6. Increased Freight Charges
With the COVID-19 vaccine out for distribution, shippers must be aware that the cargo capacity will be consumed by vaccine movements and the movement of any urgent cargo. This is expected to cause shipping to be more costly and unpredictable.
7. Customer-Centered Services
Customer-directed service grows into a critical focus for 2021. Customer demands change by the season and entail that logistics companies have accessibility, adaptability, and seamless execution. Knowing what each customer needs and ensuring satisfaction from start to finish will be the name of the game in 2021.
What’s Important for Businesses to Know?
Industry experts agree that an increase in freight and technological data advancements means that 2021 holds immense promise for logistics expansion. At the same time, the continued economic disturbance from 2020 will place incredible value on choosing the correct logistics provider.
For more than a quarter-century, ICAT Logistics has demonstrated a unique culture distinguished by understanding a customer’s needs, applying the latest and best practices, tools, and technologies, and delivering innovative solutions that rank among the industry’s best. Our constant commitments are to unfailing customer service through communication, collaboration, quality, creativity, agility, and integrity.
Are you looking for a logistics provider who is prepared to take on 2021? Contact us below!