Lacking Papers, Overseas Freight Was Dead in the Water

Highlights:

  • $39,000 X-ray machine went poof…
  • Rely on logistic experts like ours when shipping freight…
  • “We’re there when you need us…”

Challenge:

A Pennsylvania electronics equipment manufacturer recently learned an expensive lesson about international shipping when it sent a $39,000 X-ray machine to a customer in China.

The shipment made it to China, all right, but the freight carrier failed to follow some of the basic extra steps necessary to ensure that the machinery would actually reach its final destination. The Chinese government flagged the shipment and confiscated it. The shipper frantically tried calling us to fix the problem but by then it was too late.

“The client contacted us after the fact. The minute we heard what had happened we put our international team to work, including our partner in China,” said Chris Cser, Director of International at ICAT Logistics Detroit.

Big Picture:

“Unfortunately our client asked for our assistance too late. The equipment was gone. There was nothing we could do once the machinery was confiscated. And since the client’s insurance carrier won’t pay claims for government-seized property, there was no recourse.”

With that, an expensive piece of machinery went poof.

“This is a clear example of why it is so important to closely follow protocol and rely on logistics expertise like ours when shipping freight,” Cser said.

“You need an advocate who has a team on the ground and the expertise to meet every requirement so you can rest easy that your valuable shipment will reach its final destination.”

The ICAT Logistics Detroit International team has more than two decades of experience. Along with its suppliers and partners all over the world, it has learned to avoid the pitfalls of incorrect or missing documentation.

“We’re there when you need us,” said Cser, “and you may need us more often than you think.”

“It reminds me of that famous advertising jingle: It’s better to know me and not need me than to need me and not know me.”

We’re your custom shipping resource. Solutions to our customers’ most challenging issues are derived from decades of success in global logistics.

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