Network News: Going the Extra Miles is Well Worth It


By Neil Clavano
ICAT Logistics Detroit Terminal Manager

Anyone who ships industrial freight around the world as part of their daily business knows the past two years have been the most challenging period for cargo transport in many decades. 

Between clogged ports, trade wars, new protocols at borders, and an abandonment of long-standing manufacturing procedures, shippers have needed to work extra hard to stay on top of rapidly changing conditions.

At ICAT Logistics Detroit, we do our best to stay on top of all the complicated details regarding these issues so that our customers don’t have to. That’s one reason why I traveled 17,000 miles recently to Southeast Asia and back to huddle with 200 logistics professionals from more than 30 countries attending the Security Cargo Network International Conference. Held in Bangkok, Thailand, the event brought together independent international freight forwarders who cooperate to deliver superior shipping services for their clients.

We have been part of the network for more than 20 years. Our participation is part of our “boots on the ground” philosophy to extend our global reach and relationships by meeting people face-to-face. The October meeting included logistics experts from trouble spots (Ukraine and Russia) and emerging markets in Asia, Africa and elsewhere.

Among the benefits and takeaways from the Bangkok event:

  • Keeping up to date with logistics supply chain developments requires constant vigilance since the world is still recovering from a deadly, disruptive global pandemic;
  • Deepening and invigorating relationships with customers in person works to the mutual benefit of both parties;
  • It’s essential to continually add new contacts in your global network that have experience and insights to help manage transportation logistics.
  • There’s nothing like scoping out a port or border crossing yourself for first-hand knowledge that can be shared with customers.

Back at home based, I was reminded by Chris Cser, head of international operations for ICAT Logistics Detroit, that my experience in Bangkok was very much in keeping with the company’s culture of continuous outreach and learning.

“Our professionals have experience in 142 different nations and have more than seven million air miles to their credit in serving our customers,” Chris said. “We are constantly growing our insight and our influence.”

That kind of respect for learning and growth is one more reason why I love this team at ICAT Logistics Detroit, and why we continue to expand our networks on behalf of our customers.

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(Please note: We do not ship personal items)