Case Studies International Freight Shipping


We've helped a broad range of customers with their most challenging cargo needs.

Examples of how we turned tough shipping challenges into success for our clients.

Getting Hitched without a Hitch

Getting Hitched without a Hitch Our website and catalog of successful case studies typically spotlight the kind of work that we’re most often called upon to do: Moving big, heavy complex shipments across borders and around the world. It took a New York-based wedding planner to figure out that if we could handle the movement and reassembly of manufacturing equipment from Argentina to Mexico, maybe we could manage the logistics for a high-profile destination wedding in St. Bart’s. Instead of crating up a stamping press or door panels, we were asked to move a chuppah, silver globes, pillow covers, DJ equipment, chairs, welcome bags, pillow covers, carpet, printers, towels and bug spray. There were just a few unbendable requirements. It all had to move from New York to the Caribbean in a week. There was a narrow window to set up in four different venues -- with almost no place to store things. And everything had to be perfect. It was just the sort of challenge we love to handle. Here’s what we did: Developed a creative…

Our White Glove Solution to a Full Color Problem

Our White Glove Solution to a Full Color Problem The problem was alarming, and expensive: Sensitive color printing systems shipped from the Far East were damaged before reaching a final destination in the United States. The customer need was clear: Find a solution. Quickly. And guarantee future results. The team at ICAT Logistics DTW responded with swift precision, tracing the process, isolating the cause of the damage and implementing a customized solution. Our troubleshooting determined that the equipment – secured in boxes six-feet-high – had safely crossed the ocean. We revealed the problem was introduced in the U.S. when the boxes were unpacked – then repacked – to install sophisticated “brain” technology to operate the equipment. Clearly, the equipment as originally shipped was suitable for packing and stacking. But once the operating systems were inserted, a revised process was necessary to prevent the equipment from being shaken and stirred. Our prescription: Re-engineer the process by implementing a White Glove…

Oversize, Overweight and Right up our Alley

Oversize, Overweight and Right up our Alley The ICAT Logistics DTW team recently put a particularly large package onto a truck traveling from Detroit to Norfolk, Virginia where it was loaded by crane onto a flat rack and then onto a ship to begin the 10,300 nautical mile trip through the Panama Canal and ultimately to Shanghai, China.  Our team called it “The Beast to the East.” How big was it? The package was 30 feet long, 8.5 feet wide and 10 feet high.  It weighed 42 tons.  Certainly large, but not in a class of its own from ICAT’s perspective. “We’ve shipped about 10 of these for this client,” said Monica Saladin, Ocean Manager at ICAT Logistics DTW. One machine that was slightly smaller was sent to India last month, for example.  “There’s a great deal of coordination and planning required.  And we’re really good at that,” Saladin said. To ensure the safe and timely movement of an oversize, overweight shipment like this one, Saladin described a series of steps that are followed, beginning with what can…

Lacking Papers, Overseas Freight was Dead in the Water

Lacking Papers, Overseas Freight was Dead in the Water A Pennsylvania electronics equipment manufacturer recently learned an expensive lesson about international shipping when it sent a $39,000 X-ray machine to a customer in China. The shipment made it to China, all right, but the freight carrier failed to follow some of the basic extra steps necessary to ensure that the machinery would actually reach its final destination.  The Chinese government flagged the shipment and confiscated it. The shipper frantically tried calling us to fix the problem but by then it was too late. “The client contacted us after the fact. The minute we heard what had happened we put our international team to work, including our partner in China,” said Chris Cser, Director of International at ICAT Logistics DTW.  “Unfortunately our client asked for our assistance too late. The equipment was gone. There was nothing we could do once the machinery was confiscated.  And since the client’s insurance carrier won’t pay claims for government-seized property,…

Meeting the Greatest Challenges with Confidence and Professionalism

Meeting the Greatest Challenges with Confidence and Professionalism The ICAT Logistics DTW team never ducks a challenge, and this one, from a loyal Detroit-based customer, was a doozy: Organize and secure the safe delivery of 295 test units — totaling 47,000 individual pieces from nine countries and 29 suppliers. Some parts in India and Brazil wouldn’t be ready until two days before our deadline and normal lead time is 10 days. Many parts required custom crating or special packaging. Some needed to be sealed from the elements so they wouldn’t rust. And customs clearance was required from Brazil, Mexico, Germany, China, Spain, Belgium, India, Poland and the UK. Fortunately, the ICAT Logistics DTW team was prepared to handle an order like this. We trust our agents to expedite without cutting corners. We rely on our employees and suppliers who have built great relationships all over the world to work as a team. Like so many times before, we met our customer’s expectations without a hitch. How do we do it? We pride ourselves on proactive service --…


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