Case Studies International Freight Shipping

We've helped a broad range of customers with their most challenging cargo needs.

Examples of how we turned tough shipping challenges into success for our clients.

Oversize, Overweight and Right up our Alley

Oversize, Overweight and Right up our Alley The ICAT Logistics DTW team recently put a particularly large package onto a truck traveling from Detroit to Norfolk, Virginia where it was loaded by crane onto a flat rack and then onto a ship to begin the 10,300 nautical mile trip through the Panama Canal and ultimately to Shanghai, China.  Our team called it “The Beast to the East.” How big was it? The package was 30 feet long, 8.5 feet wide and 10 feet high.  It weighed 42 tons.  Certainly large, but not in a class of its own from ICAT’s perspective. “We’ve shipped about 10 of these for this client,” said Monica Saladin, Ocean Manager at ICAT Logistics DTW. One machine that was slightly smaller was sent to India last month, for example.  “There’s a great deal of coordination and planning required.  And we’re really good at that,” Saladin said. To ensure the safe and timely movement of an oversize, overweight shipment like this one, Saladin described a series of steps that are followed, beginning with what can…

Lacking Papers, Overseas Freight was Dead in the Water

Lacking Papers, Overseas Freight was Dead in the Water A Pennsylvania electronics equipment manufacturer recently learned an expensive lesson about international shipping when it sent a $39,000 X-ray machine to a customer in China. The shipment made it to China, all right, but the freight carrier failed to follow some of the basic extra steps necessary to ensure that the machinery would actually reach its final destination.  The Chinese government flagged the shipment and confiscated it. The shipper frantically tried calling us to fix the problem but by then it was too late. “The client contacted us after the fact. The minute we heard what had happened we put our international team to work, including our partner in China,” said Chris Cser, Director of International at ICAT Logistics DTW.  “Unfortunately our client asked for our assistance too late. The equipment was gone. There was nothing we could do once the machinery was confiscated.  And since the client’s insurance carrier won’t pay claims for government-seized property,…

Meeting the Greatest Challenges with Confidence and Professionalism

Meeting the Greatest Challenges with Confidence and Professionalism The ICAT Logistics DTW team never ducks a challenge, and this one, from a loyal Detroit-based customer, was a doozy: Organize and secure the safe delivery of 295 test units — totaling 47,000 individual pieces from nine countries and 29 suppliers. Some parts in India and Brazil wouldn’t be ready until two days before our deadline and normal lead time is 10 days. Many parts required custom crating or special packaging. Some needed to be sealed from the elements so they wouldn’t rust. And customs clearance was required from Brazil, Mexico, Germany, China, Spain, Belgium, India, Poland and the UK. Fortunately, the ICAT Logistics DTW team was prepared to handle an order like this. We trust our agents to expedite without cutting corners. We rely on our employees and suppliers who have built great relationships all over the world to work as a team. Like so many times before, we met our customer’s expectations without a hitch. How do we do it? We pride ourselves on proactive service --…

Once Again, ICAT Logistics DTW Passes the Test

Once Again, ICAT Logistics DTW Passes the Test A multiple choice question: Q. How do you move a 10-ton, 63-foot long piece of machinery from Argentina to Mexico that’s too big to fit in most planes? A. Very carefully. B. By taking it apart, shipping it, and reassembling at its destination. C. By having ICAT personnel in both Buenos Aires, Argentina and San Luis Potosi, Mexico locations to ensure a smooth operation and keep the customer apprised of progress. D. All of the above. If you selected (D), congratulations! Your company and ours, ICAT Logistics DTW, are a good fit for working together on your freight forwarding needs. This particular challenge was presented to us by a global Tier One automotive supplier, which needed a specialized laser moved from Argentina to Mexico in less than two weeks. The problem, they said, was that “this machine is too large to fit in any air craft other than the Antonov” – the biggest cargo airplane in the world. Our creative solution required de-installation, rigging, trucking, crating air…

Big Savings at the Grocery Store

Big Savings at the Grocery Store ICAT's creative solution to a retail shipper's challenge When one of ICAT Logistics DTW's clients needed to ship product displays from the United States to the pharmacy section of numerous grocery stores throughout Canada, they discovered a costly problem: Shipping directly would mean a tariff of $125 paid at the entry point for each of the 250 displays. That would break the company's budget by adding $31,250 to their shipping bill. That's where ICAT's experienced team figured out an ingenious solution. The company paid $125 just once because ICAT bundled all 250 displays into three truckloads as a singular shipment and directed them to a central distribution point in Toronto. From there, the displays were sent to stores across Canada. By paying a tariff once -- rather than 250 times -- the shipper saved more than $30,000. That's just as good as ringing up sales.

(Please note: We do not ship personal items)

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