Case Studies International Freight Shipping


We've helped a broad range of customers with their most challenging cargo needs.

Examples of how we turned tough shipping challenges into success for our clients.

Our White Glove Solution to a Full Color Problem

Our White Glove Solution to a Full Color Problem The problem was alarming, and expensive: Sensitive color printing systems shipped from the Far East were damaged before reaching a final destination in the United States. The customer need was clear: Find a solution. Quickly. And guarantee future results. The team at ICAT Logistics DTW responded with swift precision, tracing the process, isolating the cause of the damage and implementing a customized solution. Our troubleshooting determined that the equipment – secured in boxes six-feet-high – had safely crossed the ocean. We revealed the problem was introduced in the U.S. when the boxes were unpacked – then repacked – to install sophisticated “brain” technology to operate the equipment. Clearly, the equipment as originally shipped was suitable for packing and stacking. But once the operating systems were inserted, a revised process was necessary to prevent the equipment from being shaken and stirred. Our prescription: Re-engineer the process by implementing a White Glove…

Lacking Papers, Overseas Freight was Dead in the Water

Lacking Papers, Overseas Freight was Dead in the Water A Pennsylvania electronics equipment manufacturer recently learned an expensive lesson about international shipping when it sent a $39,000 X-ray machine to a customer in China. The shipment made it to China, all right, but the freight carrier failed to follow some of the basic extra steps necessary to ensure that the machinery would actually reach its final destination.  The Chinese government flagged the shipment and confiscated it. The shipper frantically tried calling us to fix the problem but by then it was too late. “The client contacted us after the fact. The minute we heard what had happened we put our international team to work, including our partner in China,” said Chris Cser, Director of International at ICAT Logistics DTW.  “Unfortunately our client asked for our assistance too late. The equipment was gone. There was nothing we could do once the machinery was confiscated.  And since the client’s insurance carrier won’t pay claims for government-seized property,…

Meeting the Greatest Challenges with Confidence and Professionalism

Meeting the Greatest Challenges with Confidence and Professionalism The ICAT Logistics DTW team never ducks a challenge, and this one, from a loyal Detroit-based customer, was a doozy: Organize and secure the safe delivery of 295 test units — totaling 47,000 individual pieces from nine countries and 29 suppliers. Some parts in India and Brazil wouldn’t be ready until two days before our deadline and normal lead time is 10 days. Many parts required custom crating or special packaging. Some needed to be sealed from the elements so they wouldn’t rust. And customs clearance was required from Brazil, Mexico, Germany, China, Spain, Belgium, India, Poland and the UK. Fortunately, the ICAT Logistics DTW team was prepared to handle an order like this. We trust our agents to expedite without cutting corners. We rely on our employees and suppliers who have built great relationships all over the world to work as a team. Like so many times before, we met our customer’s expectations without a hitch. How do we do it? We pride ourselves on proactive service --…

Big Savings at the Grocery Store

Big Savings at the Grocery Store ICAT's creative solution to a retail shipper's challenge When one of ICAT Logistics DTW's clients needed to ship product displays from the United States to the pharmacy section of numerous grocery stores throughout Canada, they discovered a costly problem: Shipping directly would mean a tariff of $125 paid at the entry point for each of the 250 displays. That would break the company's budget by adding $31,250 to their shipping bill. That's where ICAT's experienced team figured out an ingenious solution. The company paid $125 just once because ICAT bundled all 250 displays into three truckloads as a singular shipment and directed them to a central distribution point in Toronto. From there, the displays were sent to stores across Canada. By paying a tariff once -- rather than 250 times -- the shipper saved more than $30,000. That's just as good as ringing up sales.

No Slip on Water Park's Slide Across the Pacific

No Slip on Water Park's Slide Across the Pacific ICAT weathers the storm to get its delivery to Saipan on time How, exactly, does one move an entire water park from the Southern United States to a resort in Saipan, an island in the South Pacific? The first thing one company did was call ICAT, which took the entire disassembled water park halfway around the world. That meant moving 300,000 pounds of fiberglass sides and steel trusses during two major hurricanes. Communication was critical throughout the process. The customer needed to know with certainty when the parts would arrive so that it could have construction crews at the ready. It was essential to re-build the water park before the peak in the travel season, or the entire project would not be nearly as cost-effective. With ICAT at the wheel, the shipment was a success, the water park had a new home, and resort guests had one more way to enjoy their vacation.


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