Case Studies


We've helped a broad range of customers with their most challenging cargo needs.

Examples of how we turned tough shipping challenges into success for our clients.

Quick Thinking Helps Chinese Company Make Seamless Entry to U.S. Market

Quick Thinking Helps Chinese Company Make Seamless Entry to U.S. Market At ICAT Logistics DTW, we know how to solve problems – and help new businesses make a great first impression. You need only ask executives of a China-based startup – new to the U.S. market – who made an urgent call to us on the eve of the North American International Auto Show in Detroit. Their concern: No arrangements had been made to move prototypes of their robotic vans from a delivery truck to the floor of Detroit’s Cobo Center. Time was of the essence. The prototypes were arriving within hours. An executive of the startup company called us, he said, because he’d met one of our team members at a U.S.-China business event. And, we came recommended by a contact at a Detroit-area auto company. His request kicked our team into high gear. Wasting no time, one of our sales team “problem solvers”, Terry Bradley, arranged for the prototypes to be cross-docked and placed temporarily at our modern warehouse in suburban Detroit. Meanwhile, we secured a hi-lo and coordinated plans…

Getting Hitched without a Hitch

Getting Hitched without a Hitch Our website and catalog of successful case studies typically spotlight the kind of work that we’re most often called upon to do: Moving big, heavy complex shipments across borders and around the world. It took a New York-based wedding planner to figure out that if we could handle the movement and reassembly of manufacturing equipment from Argentina to Mexico, maybe we could manage the logistics for a high-profile destination wedding in St. Bart’s. Instead of crating up a stamping press or door panels, we were asked to move a chuppah, silver globes, pillow covers, DJ equipment, chairs, welcome bags, pillow covers, carpet, printers, towels and bug spray. There were just a few unbendable requirements. It all had to move from New York to the Caribbean in a week. There was a narrow window to set up in four different venues -- with almost no place to store things. And everything had to be perfect. It was just the sort of challenge we love to handle. Here’s what we did: Developed a creative…

Our White Glove Solution to a Full Color Problem

Our White Glove Solution to a Full Color Problem The problem was alarming, and expensive: Sensitive color printing systems shipped from the Far East were damaged before reaching a final destination in the United States. The customer need was clear: Find a solution. Quickly. And guarantee future results. The team at ICAT Logistics DTW responded with swift precision, tracing the process, isolating the cause of the damage and implementing a customized solution. Our troubleshooting determined that the equipment – secured in boxes six-feet-high – had safely crossed the ocean. We revealed the problem was introduced in the U.S. when the boxes were unpacked – then repacked – to install sophisticated “brain” technology to operate the equipment. Clearly, the equipment as originally shipped was suitable for packing and stacking. But once the operating systems were inserted, a revised process was necessary to prevent the equipment from being shaken and stirred. Our prescription: Re-engineer the process by implementing a White Glove…

Oversize, Overweight and Right up our Alley

Oversize, Overweight and Right up our Alley The ICAT Logistics DTW team recently put a particularly large package onto a truck traveling from Detroit to Norfolk, Virginia where it was loaded by crane onto a flat rack and then onto a ship to begin the 10,300 nautical mile trip through the Panama Canal and ultimately to Shanghai, China.  Our team called it “The Beast to the East.” How big was it? The package was 30 feet long, 8.5 feet wide and 10 feet high.  It weighed 42 tons.  Certainly large, but not in a class of its own from ICAT’s perspective. “We’ve shipped about 10 of these for this client,” said Monica Saladin, Ocean Manager at ICAT Logistics DTW. One machine that was slightly smaller was sent to India last month, for example.  “There’s a great deal of coordination and planning required.  And we’re really good at that,” Saladin said. To ensure the safe and timely movement of an oversize, overweight shipment like this one, Saladin described a series of steps that are followed, beginning with what can…

Brazil to Detroit: Right on Time

Brazil to Detroit: Right on Time How do you get from Bahia, Brazil, to Detroit? If you’re moving nine crates of vehicle side panels that weigh three tons, as ICAT Logistics DTW did in August, the answer is: Very carefully. That’s because moving such heavy material 6,000 miles isn’t only about getting the right trucks and airplanes. It’s about planning. In Brazil, and wherever ICAT ships industrial materials around the world, the company maintains a close working relationship with the agents who follow their clients’ cargo through customs and who worry that every aspect of the process has been handled beforehand.  The team cuts no corners; its preplanning is as extensive in detail as the shipment itself. It’s about packing. The cargo, travelling first by truck from Bahia to Sao Paulo in early August, could arrive dented, bent or creased if not packed properly.  That’s why ICAT repacked the panels using VCI paper (volatile chemical inhibitor) to protect the pieces from humidity and corrosion, desiccant bags…


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